Home » BBC News - Technology » technology news » VIDEO: Could AI help shape call centres? VIDEO: Could AI help shape call centres? Unknown 4:11 AM BBC News - Technology technology news A system called Amelia is able to learn its job role through flow charts and tailor questions from customer responses from BBC News - Technology http://ift.tt/1P6Q5mh Share: Facebook Twitter Google+ StumbleUpon Digg Delicious LinkedIn Reddit Technorati